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Refund and Returns Policy

At JNK diam, we are committed to providing premium-quality jewelry and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

Overview

We accept returns on eligible items within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Include the original packaging, tags, certificates (if applicable), and accessories.
  • Be accompanied by proof of purchase or order confirmation.

The following items are not eligible for return:

  • Customized or personalized jewelry.
  • Engraved products.
  • Gift cards.
  • Final sale or clearance items.
  • Products damaged due to misuse, accidental damage, or normal wear.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method.
  • Processing usually takes 5–10 business days, depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We gladly replace products that:

  • Arrive damaged.
  • Have a manufacturing defect.
  • Are incorrectly shipped.

Please contact our support team within 7 days of receiving your order with your order number and photos of the item.

Gift Orders

If your jewelry was purchased as a gift and shipped directly to you, you may be eligible for store credit equal to the value of the returned item.

If the gift was shipped to the original purchaser first, any approved refund will be issued to the original payment method used for the purchase.

Return Shipping

Customers are responsible for return shipping costs unless:

  • An incorrect item was delivered.
  • The item arrived damaged.
  • The product has a verified manufacturing defect.

We recommend using a trackable and insured shipping service, as JNK diam is not responsible for items lost or damaged during return transit.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, it cannot be canceled. You may request a return after delivery if the product meets our return eligibility requirements.

Need Help?

If you have any questions regarding returns, exchanges, refunds, or your order, our customer support team is here to assist you.

JNK diam

Email: vaghasiyasagar95@gmail.com

Phone: +1 (518) 219-1681

Business Hours: Monday – Friday | 10:00 AM – 06:00 PM (EST)

Address: 418 Broadway Ste R Albany, NY 12207, United States

We aim to respond to all inquiries within 24 business hours.